After reports were made that a customer was making a scene at the Bank of America in Montebello, California, police officers arrived to calm down the situation.
When they got there a 92-year-old named Jesus Rangel was the one causing the disturbance because he couldn’t withdraw money from his account.
The workers said his identification card was expired and they were unable to game him his money. So, the officers decided to escort the man to the DMV themselves to get his card renewed.
Officer Robert Josett took Rangel to the DMV and drove him back to the bank to make sure the older man can get his money.
The department shared a post on Facebook according to which Rangel thanked the police officer and continued with his day.
The post has received only positive reactions, up till now it has over 200,000 likes and 40,000 shares.
Maria E. Luna commented on the post: “We often hear only bad news of officers. We can’t judge everyone the same. Officer Robert Josett, thank you so much for helping this elderly man,”
“It could have been my father, or grandfather. God Bless you … and thank you for your service,” she added.
Some even questioned the bank’s policy and if it was necessary to deny him access in the first place.
Raymond Carvantez, a former employee of the bank, said, “Shame on Bank of America! As a former employee of BofA for 16 years and a former branch manager for the bank in the Los Angeles area, there are various ways to identify a client besides having a government -ssued ID.”
Adding, “Kudos to the police officer that went above and beyond for this 92-year-old man; but BofA should have gone the extra mile for their client.”
One Facebook user even said the bank policy was racist.
To which the Montebello Police Department replied, “We don’t think it’s racist at all. It’s simply their policy. You can’t fault them for enforcing their policy.”
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